At Franchis Closet, we want you to love every item you purchase from us. If for any reason you are not completely satisfied, we’re here to help make things right.

1. Eligibility for Refunds or Returns

You may request a refund or exchange within 7 days of receiving your order if:

• The item you received is defective, damaged, or incorrect.
• The item is unworn, unused, unwashed, and returned in its original packaging with all tags attached.

Please note that for hygiene reasons, certain items such as lingerie, swimwear, accessories, and discounted sale items are not eligible for return or refund.

2. How to Request a Return

To initiate a return or refund request, please contact our support team at ajahfrancis@gmail.com with the following details:
 

• Your order number
• The item(s) you wish to return
• The reason for the return (with pictures if the item was damaged or incorrect)

Our customer service team will review your request and provide instructions on how to return the item.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a wrong or defective item sent by us.

If your refund request is approved, we’ll send you a return address and guide you through the process.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days using your original method of payment.

For cash-on-delivery orders, refunds may be issued via bank transfer.

5. Exchanges

If you prefer an exchange, you may request a replacement for the same item (if available) or choose another product of equal value. Price differences (if any) will be adjusted accordingly.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• First, check your bank account again.
• Then, contact your bank or payment provider; it may take some time before your refund is officially posted.
  If you’ve done all this and still haven’t received your refund, please contact us at ajahfrancis@gmail.com.

7. Damaged or Wrong Items

We sincerely apologize for any errors in your order. If you receive a damaged or incorrect item, please contact us immediately (within 48 hours of delivery) with a photo of the product. We’ll process a free replacement or full refund promptly.

8. Contact Us

For any questions about returns or refunds, please reach out to us